I set out to buy a new home and met with Roy by chance thanks to Zillow. He very quickly figured out my requirements in our first meeting. He was very humble during that meeting (only later on I learned from others that he is the topmost agent in Sammamish and other areas). Roy set out expectations perfectly, new builders will not negotiate on price, but they can negotiate on buyer's bonus. He simplified the whole process of buying, never overcomplicating anything. Whenever I came with a rational question or concern about a lot, he would always make sure he find answers for it. I regret over passing some homes that he proposed in the beginning. He was right about every one of them. Roy made time for me on three instances, at odd hours, juggling between meetings to help me. His referrals are also amazing - home insurance, mortgage, and anything home-related, you name it. Roy continues to interact with us, and my entire family likes him. Like a lot of other buyers, some discount agents reached out to me (who share half of their commission) saying that the new home buying process is fairly easy and an agent doesn't really play a role. After having the entire experience of buying with Roy (his suggestions on lot selection, builder selection, negotiation steps etc.) I can tell the difference between him and a discount agent. I highly recommend Roy, who really continues to maintain the relationship. My friend recently bought a home that Roy listed and based on their entire process I concluded that whenever I sell my home, Roy will be my first choice, his experience kicks in, even more, when he lists. I realized over time why 220 customers have given him a 5-star rating.